Privacy Policy

Last updated: June 23, 2026

Information Collection

We collect personal information that you voluntarily provide when requesting consultations or surveys. This information includes your name, email address, property details, and any additional information you choose to share regarding your secondary glazing requirements.

When you visit our website, we automatically collect certain technical information including your IP address, browser type, referring pages, and pages visited. This information helps us understand how visitors interact with our website and identify areas for improvement.

Purpose of Data Processing

We process your personal information for the following purposes:

  • Responding to your enquiries about our secondary glazing services
  • Scheduling property surveys and installation appointments
  • Preparing quotations tailored to your specific requirements
  • Communicating with you regarding your project status
  • Maintaining records of our business transactions and communications
  • Improving our website functionality and user experience

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity when you request our services or enter into an agreement with us
  • Legitimate interests in maintaining business records and improving our services
  • Consent where you have explicitly agreed to specific data processing activities
  • Legal obligations where we are required to retain certain information by law

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy. Enquiry information is typically retained for twelve months. Information related to completed projects is retained for seven years in accordance with business record requirements.

Technical website data is retained for a maximum of twenty-four months for analytical purposes.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with service providers who assist us in operating our website or conducting our business, provided they agree to maintain the confidentiality of your information.

We may disclose your information when required by law, to protect our rights, or to comply with legal proceedings.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under data protection legislation, you have the following rights:

  • The right to access your personal information
  • The right to rectify inaccurate or incomplete information
  • The right to erasure in certain circumstances
  • The right to restrict processing of your information
  • The right to data portability
  • The right to object to processing based on legitimate interests
  • The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices regarding cookies, please refer to our Cookies Policy.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised date at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us at [email protected]